1. Introduction

Milliol Realtors Limited ("we", "us", or "our") operates this website to share information about our construction, renovation, and interior services in Mombasa, Kenya.

This Privacy Policy explains what personal information we may collect when you visit our website or contact us, how we use it, and the choices available to you. We aim to handle personal data responsibly and in line with the Kenya Data Protection Act, 2019.

2. Information we collect

We may collect the following types of information:

• Contact details you provide voluntarily, such as your name, phone number, email address, project type, and project description when you use our contact form, call us, send email, or message us on WhatsApp.
• Technical information generated when you browse the site, such as your IP address, browser type, device type, and pages viewed. Our hosting provider may collect this information as part of normal website operation.
• Location information only when you choose to share it with us in a project enquiry or when map services load embedded content on our contact page.

3. How we use your information

We use personal information to:

• Respond to enquiries and follow up on project conversations.
• Provide quotes, scheduling, and service-related communication.
• Improve our website, services, and client experience.
• Meet legal, regulatory, and business record-keeping requirements where applicable.

4. How enquiries are submitted

Our contact form prepares a WhatsApp message on your device using the details you enter. The form does not send information to our servers directly. Once you choose to send the message, WhatsApp and its provider process the information according to their own privacy policies.

If you email or call us instead, we receive and store the information through those channels in the ordinary course of business communication.

5. Third-party services

Our website relies on trusted third parties to function. These services may process limited technical or content-related data:

• Hosting and content delivery providers, including Vercel, which serve the website and stored media.
• Google Fonts, which may receive basic technical data when fonts are loaded.
• OpenStreetMap, which provides the embedded map on our contact page.
• WhatsApp (Meta), when you choose to send us a message through the contact form or linked number.
• YouTube, if you choose to play embedded video content on the site.

6. Cookies and similar technologies

We do not use first-party analytics or advertising cookies on this website at this time.

Third-party services embedded in the site, such as maps or external media players, may set their own cookies or use similar technologies according to their policies. You can manage cookies through your browser settings.

7. How long we keep information

We keep enquiry and project-related information only for as long as needed to respond, provide services, maintain business records, or meet legal obligations. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. How we protect information

We use reasonable administrative and technical safeguards to protect personal information from unauthorised access, loss, misuse, or disclosure. No online or offline system can be guaranteed completely secure, so please avoid sending sensitive information through channels that are not appropriate for it.

9. Your rights

Under applicable data protection law, you may have the right to request access to, correction of, deletion of, or restriction on the use of your personal information, and to object to certain processing.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

10. Children’s privacy

Our website and services are intended for adults seeking construction-related services. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The effective date at the top of this page will be revised when updates are made. Continued use of the website after changes are posted means you accept the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact Milliol Realtors Limited:

• Email: milliolrealtors@gmail.com
• Location: Mombasa, Kenya
• Phone: see our contact page for current numbers.